Guest Booking Terms & Conditions

1. Hayling Island Holiday

The owner accepts reservations for accommodation by guests and any other person accompanying them. Once the guest pays a deposit (part payment), and the owner sends confirmation of booking, the owner deems a contract to have been made. The guest must be over 21 years of age at the time of booking.

2. Sub-letting

Sub-letting or assignation of the let is prohibited.

3. Notice Regarding Coronavirus

If the government issues travel restrictions at 10 a.m. on the start date of your booking, preventing your party from travelling to the property, we will offer a full refund or postponement. Or the owner is prevented from offering the property for rental. This offer, which is outside our standard terms and conditions, does not apply to illness or advice to self-isolate, (you cannot self-isolate at the property). Travel insurance including covid is available. We recommend taking out travel insurance to cover cancellation costs.

4. Booking

The guest who makes the booking and agrees to these terms and conditions will be responsible for all persons included in the booking and should ensure that they are all aware of these terms and conditions. The owner may decline any booking or handing the key over to any guest or person accompanying a guest who has not complied with these terms and conditions. We require the names, ages, and contact details of all guests.

5. Changes

If you wish to change any detail of your confirmed booking, we will do our best to make the changes, provided that notification is received in writing to us. However, we cannot guarantee that we will be able to meet any such request. Please note that changes to your dates may be treated as a cancellation of the original booking and hence be subject to cancellation charges.

6. Payment

The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.

For bookings made over 60 days prior to arrival, a deposit (part payment) of 30% of the total cost of the holiday is required within 24 hours of the provisional booking being taken. Failure to pay the deposit or balance of the holiday in full by the due dates will constitute a cancellation of the holiday.

Bookings made less than 60 days before your arrival date must be paid in full, plus the £100.00 refundable security deposit if requested. (See section 8)

The balance, including the security deposit, must be paid 60 days before the holiday begins. If the balance is not received by the due date, then your holiday will be treated as a cancellation.

We send email reminders, but we cannot guarantee their delivery. We may cancel your booking and keep the deposit if you fail to pay the balance by the due date..

(You are welcome to pay in full at the time of booking, should you so wish).

7. Cancellations

All cancellations must be notified in writing and once received, we will confirm the cancellation.

The customer remains liable for a percentage of the booking cost when a cancellation is received, as detailed below:

Number of days before the holiday is cancelled. The percentage of booking cost payable.

More than 60 days 5% of the booking cost

45 to 59 days 40% of the booking cost

30 to 44 days 50% of the booking cost

15 to 29 days 75% of the booking cost

3 to 14 days 90% of the booking cost

0 to 2 days 100% of the booking cost

If we are successful in getting a replacement booking, we will refund the total amount paid less a £45 booking fee and any difference in price between your original and the replacement booking.

We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.

If your booking is cancelled due to circumstances beyond our control, notification will be given of the cancellation as soon as possible and we will promptly refund all payments made to us for your holiday. Our liability for cancellation will be limited to payments made to us.

8. Security Deposit

A security deposit of £100 is payable when the balance of your holiday is due. (The security deposit will be refunded after the rental period, less any deductions for damage, breakages and additional cleaning).

9. Cleaning

You must keep the property clean and in good order during your stay. You will be responsible for the cost of any breakages or damage. Please leave the property clean and tidy on your departure.

10. Breakages

You are responsible to the Owner for the actual costs of any breakages or damage in or to the property - along with any additional costs that may result - which are caused by you and/or any members of your party. Please notify the owner of any breakages as soon as possible - please do not replace the broken items. The owner shall be entitled to deduct from the security deposit the cost of remedying any breach of these obligations together with the cost of any service or goods provided. Note: Minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged.

11. Number of Guests

The owner permits the guest and members of the guest party to occupy the property for holiday purposes only. The maximum number of people entitled to stay at Hayling Island Holiday is two (2). Furthermore, only those people booked are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the guest and his/her party will be asked to leave immediately without any refund. Friends of guests who wish to visit are not permitted to stay overnight.

12. Arrival & Departure

Occupancy of the property starts at 4 p.m. on the first day of the holiday, and you must vacate it by 10 a.m. on the last day. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.

If you fail to arrive by 12 noon the day after your arrival date and do not advise the owner of this late arrival, your booking may be treated as having been cancelled and no refund will be made in this situation.

13. Cancellation or Changes by the Guest

Once the holiday is booked, the guest has entered into this contract with the owner. If the guest cancels for any reason, (including medical and weather-related) no refund of the deposit will be due. You must notify the owner in writing. If the property is re-let, for the cancelled period, the owner may at their complete discretion make a refund subject to a £45 admin fee and any other costs; in the event the cancelled period is re-let for a lesser amount, they will refund the lesser amount.

14. Holiday Insurance

The guest should take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their stay. The owner shall accept no liability for any losses sustained by the guest as a consequence of the guest not having obtained holiday insurance.

15. Guest Responsibility

Guests should put all the furniture back where it was prior to the rental period. Guests should not leave any items at the property and, if left, the owner has the right to charge for the removal, return or disposal of those items. We may dispose of any unclaimed property after six (6) months.

16. Damage, Loss & Theft

Guests agree to inform the owner of any damage or loss, however caused. Guests should not remove any item from the property. The owner may ask for reasonable replacement costs in the instance of damage.

17. Lost Keys

If you lose the keys to the property, we will provide a replacement for the cost of getting new keys cut.

18. Nuisance

If any guest makes unreasonable demands before or during their stay, such as vexatious, meritless, and unreasonable complaints about the property's condition, cleanliness, contents, defects, or damage, the owner can repossess the property immediately and discharge the contract fully at their sole and reasonable discretion. Or if a guest causes a nuisance to other people or neighbours. The guest will remain liable for the total cost of the rental and no refund or compensation for loss of holiday enjoyment will be due.

19. Right of Entry

The owner is to be allowed access to the property at any reasonable time during any holiday occupancy by appointment, except in cases of emergency or where a problem needs remedying quickly and you cannot be contacted in time - in these situations, the owner is entitled to enter the property at any time without giving you prior notice. Or if they have reasonable grounds to believe that there is or has been a breach of these conditions.

20. Liability

The owner will not be responsible, nor liable to any guest for any events outside the owners’ reasonable control, such as a breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, building works at adjacent properties, damage resulting from exceptional weather conditions or other unforeseeable circumstances.

21. Complaints Procedure

We make every endeavour to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from time to time, things can go wrong. In these circumstances, it is the responsibility of the guest to make any such problem known to the property owner immediately after it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained. The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.

The owner won't provide any refund or compensation if a guest chooses to abandon the property because of any alleged defects (whether minor or significant) before giving the owner a reasonable time and opportunity to rectify the problem.

22. Rectification of Any Minor Defects, or items which may not be present, and minor damage which is not fundamental to the enjoyment of the property.

The owner will not accept any complaints or provide refunds or compensation for minor defects and damages, such as non-functioning devices, missing kitchen equipment, or any other minor issues that the owner can fix within a reasonable time or during the stay. These issues will not be considered fundamental to the contract.

23. Our Liability

The use of the property, amenities and guests’ own property is entirely at the guests’ risk, the owner can accept no responsibility for personal injury, material loss, damage additional expense or inconvenience directly or indirectly caused by or arising out of the property its plumbing, gas, electrical services or exceptional weather, or damage caused by a Force majeure event (see section 26). We accept no responsibility for loss or damage of property, vehicles or vehicle contents belonging to the guest or any member of the party during their stay unless arising from negligence on our part.

24. Cancellation by the owner

The owner reserves the right to refuse any booking and to cancel any bookings already made if the property is unavailable (e.g. through flood, fire, etc.) for any reason subject to a full refund of all monies paid (but no further liability).

25. Smoking and illegal substances

We do not allow smoking, vaping or the use of illegal substances. This includes inside the property and also any of its adjoining garden areas. If this condition is not adhered to, the owner may retain some of the security deposit.

Please also note we do not allow the use of candles, Chinese lanterns, fireworks, or BBQs due to risk of fire.

26. Force Majeure

The owner shall not accept responsibility and has no liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, flooding of the property or its surrounding area and access roads, rain, landslides, mudslides, ice, snow, power cuts, fallen trees or branches, fallen fences, impeded, blocked, damaged or flooded access roads bridges or tracks, epidemics, acts of any government or public authority, or any other event outside our control, or any lack of access to the property due to the foregoing. If the guest cannot gain access or to use the property for any of these reasons, no refund shall be made and no liability for loss of holiday or enjoyment accepted.

27. Wi-Fi

Wi-Fi is subject to availability and network conditions. We shall pay no compensation or consequential losses.

28. Streaming Services

Where you access your own streaming services through TVs provided by ourselves, it remains your responsibility to ensure that you are logged out when you depart the property. We cannot take responsibility for doing this on your behalf and will not be liable for any subsequent charges made to you in the event of usage by the following guests if you have forgotten. You should be able to log out remotely by changing your password and logging out of all devices when prompted.

29. Electric Car Charging

Electric charging of your car is not permitted from the electricity supply on the property. Should we find that this has taken place, we will ask you to cover the additional costs incurred & asked to leave the property for breach of these terms and conditions. The property owner retains the right to make a charge for any damage incurred to the property/electrical system.

30. Pets

We do not allow dogs, cats or any other pets on the property.

Updated 25/05/2023

Address:

Aquilo

Marine Walk

Hayling Island

PO11 9PQ

enquiries@haylingsislandholiday.co.uk

Tel: 07707719592